Welcome from the Department of Medicine’s quality and safety leadership

Vision

For every person, every time, we provide the quality and safety of care we would expect for our own family.

Mission

Using principles of quality improvement science, our faculty, staff and trainees implement systems to sustain the safest, highest quality care across the continuum.

Values

• Data driven, evidence-based, focus on fundamentals
• Inter-professional, aligned, and coordinated across the continuum
• Setting and communicating achievable and sustainable goals, leveraging existing momentum and tools
• Respecting patients as individuals, and partnering with them in their care
• Quality improvement and patient safety as core to Department of Medicine culture – it’s what we do

Goals

1. Create and ensure alignment
2. Target aligned clinical priorities
3. Leverage informatics and integration of our electronic health records to advance goals
4. Promote clinician and trainee development and engagement in quality improvement and patient safety
5. Facilitate development and availability of resources through greater alignment

Medicare's Hospital Compare listed Penn Presbyterian Medical Center as the only five star hospital in Philadelphia, and the Hospital of the University of Pennsylvania as one of only two four star hospitals in Philadelphia. Moreover, all of the Department's general internal medicine and geriatrics primary care clinics participate in Medicare's Comprehensive Primary Care Plus (CPC+) program, a national advanced primary care model designed to strengthen primary care through care delivery transformation. These are just a few examples of how Department of Medicine clinicians have been recognized for their commitment to patient care quality and safety. We publish patient ratings and reviews for all of our clinicians as one of many initiatives to improve the care and experience of our patients.

To learn more about these hospital and clinician rankings, see the additional information below:

• Medicare Hospital Compare
• Comprehensive Primary Care Plus (CPC+)
• Press Ganey Patient Satisfaction Survey Ratings

These opportunities include:

1. core training in quality and safety for all residents and fellows as a standard part of our graduate medical education training programs
2. a two-year pathway or 'track' integrated into the internal medicine residency program for residents interested in careers in quality and safety leadership,
3. a degree-granting fellowship program in quality and safety for fellows and junior faculty and
4. numerous intramural and extramural opportunities for our faculty to build further expertise in quality and safety.

Please see below for more details about select training opportunities:

• Core Curriculum in Quality and Patient Safety for all Department of Medicine Residents
• Healthcare Leadership in Quality Track for Residents
• Fellowship Training in Quality and Patient Safety through the Center for Healthcare Improvement and Patient Safety
• Society of Hospital Medicine Quality and Safety Educators Academy
• New York Academy of Medicine's Teaching Evidence Assimilation for Collaborative Healthcare
• Penn Implementation Science Institute

Listed below are a selection of links to Department and School of Medicine centers led by our faculty. These websites offer a window into the diverse and exciting contributions our faculty and trainees are making to quality improvement scholarship–advances which are being used by others across the globe to strengthen the care of their patients.

• Center for Healthcare Improvement and Patient Safety (CHIPS), Department of Medicine
• Quality Improvement and Delivery Science (QUIDS), Division of Gastroenterology
• Division of General Internal Medicine Research Faculty
• Division of Infectious Diseases Clinical Research Faculty
• Palliative and Advanced Illness Research Center (PAIR), Department of Medicine
• CardioVascular Outcomes, Quality, and Evaluative Research Center (CAVOQER), Perelman School of Medicine
• Center for Clinical Epidemiology and Biostatistics (CCEB), Perelman School of Medicine
• Center for Evidence-based Practice (CEP), Penn Medicine
• Center for Healthcare Innovation, Penn Medicine