We are proud not only of the high quality, safe and patient-centered clinical care our clinicians provide, but also of their daily contributions to quality improvement science and training the next generation of quality improvement and patient safety leaders. We invite you to take a few moments to explore the achievements our clinicians have made in pursuit of our tripartite mission in quality improvement and patient safety.
Safe and high quality clinical care
Our Department’s quality improvement and safety activities are led and performed by interprofessional teams, and guided by our Department’s quality improvement and safety strategy, as well as the University of Pennsylvania Health System’s Blueprint for Quality and Patient Safety. Those who work to advance patient care quality and safety bring diverse perspectives and training, and include but are not limited to:
- Ambulatory Practice Managers
- Healthcare Administrators from our Divisions, Department, Hospitals, Health System, Service Lines, and Faculty Practice Plan
- Nurse Managers, Clinical Nurse Specialists and Advanced Practice Providers from our Hospitals and Ambulatory Practices
- Patients and Families
- Performance Improvement Advisors
- Physician Faculty Quality Improvement and Patient Safety Leaders
- Students, Residents and Fellows
Learn more about our quality improvement and patient safety teams, initiatives and resources in the links below (note, some links require a UPHS username and password):
- Department of Medicine Clinical Effectiveness and Quality Improvement Committee Sharepoint Site
- Penn Medicine Safety Net
- Penn Medicine Quality Datamart
- Penn Medicine Ambulatory Quality Resource Center
- Penn Medicine Clinical Effectiveness and Quality Improvement (CEQI)
- Penn Medicine CEQI Patient Safety Sharepoint
- Penn Medicine Center for Evidence-based Practice Website
- Penn Medicine Change Management Website
- Penn Medicine Opioid Stewardship Website
- Penn Medicine Patient Experience Website
- Penn Medicine Performance Improvement Website
- Hospital of the University of Pennsylvania Nursing Quality Website
- Penn Medicine Antimicrobial Stewardship Website
Vision
For every person, every time, we provide the quality and safety of care we would expect for our own family.
Mission
Using principles of quality improvement science, our faculty, staff and trainees implement systems to sustain the safest, highest quality care across the continuum.
Values
- Data driven, evidence-based, focus on fundamentals
- Inter-professional, aligned, and coordinated across the continuum
- Setting and communicating achievable and sustainable goals, leveraging existing momentum and tools
- Respecting patients as individuals, and partnering with them in their care
- Quality improvement and patient safety as core to Department of Medicine culture – it’s what we do
Goals
- Create and ensure alignment
- Target aligned clinical priorities
- Leverage informatics and integration of our electronic health records to advance goals
- Promote clinician and trainee development and engagement in quality improvement and patient safety
- Facilitate development and availability of resources through greater alignment
Medicare's Hospital Compare listed Penn Presbyterian Medical Center as the only five star hospital in Philadelphia, and the Hospital of the University of Pennsylvania as one of only two four star hospitals in Philadelphia. Moreover, all of the Department's general internal medicine and geriatrics primary care clinics participate in Medicare's Comprehensive Primary Care Plus (CPC+) program, a national advanced primary care model designed to strengthen primary care through care delivery transformation. These are just a few examples of how Department of Medicine clinicians have been recognized for their commitment to patient care quality and safety. We publish patient ratings and reviews for all of our clinicians as one of many initiatives to improve the care and experience of our patients.
To learn more about these hospital and clinician rankings, see the additional information below:
- Medicare Hospital Compare
- Comprehensive Primary Care Plus (CPC+)
- Press Ganey Patient Satisfaction Survey Ratings
These opportunities include:
- core training in quality and safety for all residents and fellows as a standard part of our graduate medical education training programs
- a two-year pathway or 'track' integrated into the internal medicine residency program for residents interested in careers in quality and safety leadership,
- a degree-granting fellowship program in quality and safety for fellows and junior faculty and
- numerous intramural and extramural opportunities for our faculty to build further expertise in quality and safety.
Please see below for more details about select training opportunities:
- Core Curriculum in Quality and Patient Safety for all Department of Medicine Residents
- Healthcare Leadership in Quality Track for Residents
- Fellowship Training in Quality and Patient Safety through the Center for Healthcare Improvement and Patient Safety
- Society of Hospital Medicine Quality and Safety Educators Academy
- New York Academy of Medicine's Teaching Evidence Assimilation for Collaborative Healthcare
- Penn Implementation Science Institute
Listed below are a selection of links to Department and School of Medicine centers led by our faculty. These websites offer a window into the diverse and exciting contributions our faculty and trainees are making to quality improvement scholarship–advances which are being used by others across the globe to strengthen the care of their patients.
- Center for Healthcare Improvement and Patient Safety (CHIPS), Department of Medicine
- Quality Improvement and Delivery Science (QUIDS), Division of Gastroenterology
- Division of General Internal Medicine Research Faculty
- Division of Infectious Diseases Clinical Research Faculty
- Palliative and Advanced Illness Research Center (PAIR), Department of Medicine
- CardioVascular Outcomes, Quality, and Evaluative Research Center (CAVOQER), Perelman School of Medicine
- Center for Clinical Epidemiology and Biostatistics (CCEB), Perelman School of Medicine
- Center for Evidence-based Practice (CEP), Penn Medicine
- Center for Healthcare Innovation, Penn Medicine